{"id":64863,"date":"2023-10-20T10:01:00","date_gmt":"2023-10-20T10:01:00","guid":{"rendered":"https:\/\/kepner-tregoe.com\/about\/client-success-stories\/hcl-transforming-the-customer-experience-through-troubleshooting\/"},"modified":"2026-02-26T11:21:17","modified_gmt":"2026-02-26T11:21:17","slug":"hcl-transforming-the-customer-experience-through-troubleshooting","status":"publish","type":"client-success-story","link":"https:\/\/kepner-tregoe.com\/de\/about\/client-success-stories\/hcl-transforming-the-customer-experience-through-troubleshooting\/","title":{"rendered":"HCL \u2013 Transformation des Kundenerlebnisses"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-hcl-technologies-hcltech-is-transforming-its-customer-support-organization-with-kepner-tregoe\">HCL Technologies (HCLTech) transformiert seine Customer-Support-Organisation mit Kepner-Tregoe<\/h2>\n\n<h3 class=\"wp-block-heading\" id=\"h-learn-how-in-this-recorded-webinar-with-rob-barker-from-hcl\">Erfahren Sie mehr in diesem aufgezeichneten Webinar mit Rob Barker von HCL:<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Maximierung des Return on Investment Ihrer Trainingsinvestition durch Anwendung am Arbeitsplatz, sodass das Gelernte verankert und intuitiv wird<\/li>\n\n\n\n<li>Einsatz gezielten Echtzeit-Coachings, um die Lernkurve zu beschleunigen und die kontinuierliche Weiterentwicklung starker Troubleshooting-Kompetenzen sicherzustellen<\/li>\n\n\n\n<li>Verankerung wichtiger Verhaltensweisen in Ihren Prozessen und Workflows<\/li>\n\n\n\n<li>Erreichen einer Steigerung der Kundenzufriedenheit um 10\u201320 % <\/li>\n<\/ul>\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:2.5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:1.875rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:1.25rem\"><\/div><\/div>\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"HCL Technologies - Transforming the Customer Experience - Kepner Tregoe Consulting & Training\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/_f8F2BwTDM4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:2.5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:1.875rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:1.25rem\"><\/div><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-about-our-presenter\">\u00dcber unseren Referenten<\/h3>\n\n<p class=\"wp-block-paragraph\">Rob Barker arbeitet als Education Lead f\u00fcr HCL Software Support (HCLTech) und ist f\u00fcr die Entwicklung analytischer und kommunikativer F\u00e4higkeiten in den weltweiten Support-Teams verantwortlich. Als qualifizierter Kepner-Tregoe Program Leader (zertifizierter Trainer) greift Rob auf \u00fcber 25 Jahre Erfahrung im Troubleshooting im Software-Support zur\u00fcck, um praxisorientierte Workshops zu gestalten, die Ingenieure dazu anregen, vor dem Handeln klar zu denken. Bevor er zu HCL Technologies kam, arbeitete er bei IBM, Infor und SSA Global Technologies als Support-Manager und Engineer. Rob bringt multikulturelle Expertise in seine weltweite Rolle ein; seine Karriere ist in der Region Asien-Pazifik verankert.   <\/p>\n","protected":false},"author":8,"featured_media":2608,"template":"","client-success-story-category":[307],"class_list":["post-64863","client-success-story","type-client-success-story","status-publish","has-post-thumbnail","hentry","client-success-story-category-it-kommunikation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>HCL \u2013 Transformation des Kundenerlebnisses - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"Erfahren Sie, wie HCL durch die kontinuierliche Weiterentwicklung starker Troubleshooting-Kompetenzen eine Steigerung der Kundenzufriedenheit um 10\u201320 % erzielt hat.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kepner-tregoe.com\/de\/about\/client-success-stories\/hcl-transforming-the-customer-experience-through-troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HCL \u2013 Transformation des Kundenerlebnisses\" \/>\n<meta property=\"og:description\" content=\"Erfahren Sie, wie HCL durch die kontinuierliche Weiterentwicklung starker Troubleshooting-Kompetenzen eine Steigerung der Kundenzufriedenheit um 10\u201320 % erzielt hat.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kepner-tregoe.com\/de\/about\/client-success-stories\/hcl-transforming-the-customer-experience-through-troubleshooting\/\" \/>\n<meta property=\"og:site_name\" content=\"Kepner-Tregoe\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-26T11:21:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/bigstock-200198206.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t<meta property=\"og:image:height\" content=\"218\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/client-success-stories\\\/hcl-transforming-the-customer-experience-through-troubleshooting\\\/\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/client-success-stories\\\/hcl-transforming-the-customer-experience-through-troubleshooting\\\/\",\"name\":\"HCL \u2013 Transformation des Kundenerlebnisses - Kepner-Tregoe\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/client-success-stories\\\/hcl-transforming-the-customer-experience-through-troubleshooting\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/client-success-stories\\\/hcl-transforming-the-customer-experience-through-troubleshooting\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/bigstock-200198206.jpg\",\"datePublished\":\"2023-10-20T10:01:00+00:00\",\"dateModified\":\"2026-02-26T11:21:17+00:00\",\"description\":\"Erfahren Sie, wie HCL durch die kontinuierliche Weiterentwicklung starker Troubleshooting-Kompetenzen eine Steigerung der Kundenzufriedenheit um 10\u201320 % erzielt hat.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/client-success-stories\\\/hcl-transforming-the-customer-experience-through-troubleshooting\\\/#breadcrumb\"},\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/client-success-stories\\\/hcl-transforming-the-customer-experience-through-troubleshooting\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/client-success-stories\\\/hcl-transforming-the-customer-experience-through-troubleshooting\\\/#primaryimage\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/bigstock-200198206.jpg\",\"contentUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/bigstock-200198206.jpg\",\"width\":350,\"height\":218,\"caption\":\"Callcenter-Mitarbeiterin mit ihrem Team. 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