{"version":"1.0","provider_name":"Kepner-Tregoe","provider_url":"https:\/\/kepner-tregoe.com\/de\/","author_name":"Kepner-Tregoe","author_url":"https:\/\/kepner-tregoe.com\/de\/","title":"Wie Organisationen ihre Support-Teams an der Front schw\u00e4chen","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"9uW1p4VwLf\"><a href=\"https:\/\/kepner-tregoe.com\/de\/blogs\/how-organizations-undermine-their-frontline-support-teams\/\">Wie Organisationen ihre Support-Teams an der Front schw\u00e4chen<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/kepner-tregoe.com\/de\/blogs\/how-organizations-undermine-their-frontline-support-teams\/embed\/#?secret=9uW1p4VwLf\" width=\"600\" height=\"338\" title=\"&#8220;Wie Organisationen ihre Support-Teams an der Front schw\u00e4chen&#8221; &#8212; Kepner-Tregoe\" data-secret=\"9uW1p4VwLf\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/kepner-tregoe.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/desk-support1.jpg","thumbnail_width":1600,"thumbnail_height":1067,"description":"Die Verbesserung der Support-Erfahrung an der Front ist eines der wichtigsten Elemente, um die Servicekultur weiterzuentwickeln. Teams darauf auszurichten, Probleme auf Ursachenebene zu adressieren, w\u00fcrde wesentlich dazu beitragen, die begehrte Kennzahl der Kundenzufriedenheit zu steigern und die Grundlage f\u00fcr mehr Gesch\u00e4ft zu schaffen."}