{"version":"1.0","provider_name":"Kepner-Tregoe","provider_url":"https:\/\/kepner-tregoe.com\/de\/","author_name":"Kepner-Tregoe","author_url":"https:\/\/kepner-tregoe.com\/de\/","title":"Service Excellence erreichen bedeutet, f\u00fcr Ausf\u00e4lle zu planen","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"2R1ObDWyJF\"><a href=\"https:\/\/kepner-tregoe.com\/de\/blogs\/achieving-service-excellence-means-planning-for-failure\/\">Service Excellence erreichen bedeutet, f\u00fcr Ausf\u00e4lle zu planen<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/kepner-tregoe.com\/de\/blogs\/achieving-service-excellence-means-planning-for-failure\/embed\/#?secret=2R1ObDWyJF\" width=\"600\" height=\"338\" title=\"&#8220;Service Excellence erreichen bedeutet, f\u00fcr Ausf\u00e4lle zu planen&#8221; &#8212; Kepner-Tregoe\" data-secret=\"2R1ObDWyJF\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/kepner-tregoe.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/KT-staycalm42849518.jpg","thumbnail_width":900,"thumbnail_height":423,"description":"Service Excellence bedeutet nicht nur, SLAs und Mindesterwartungen zu erf\u00fcllen. Es geht darum, Ihrem Unternehmen und Ihren Nutzern die Services zu bieten, die sie ben\u00f6tigen \u2013 nicht nur die Mindeststandards an Qualit\u00e4t und Leistung, die sie fordern. Auch wenn es auf den Blick widerspr\u00fcchlich erscheinen mag, einen Plan f\u00fcr Ausf\u00e4lle zu haben, k\u00f6nnte dies der beste Weg zum Erfolg sein."}