In its Standard “8D – Problem Solving in 8 Disciplines”, the German Car Makers Association (VDA) specifies the best practice for solving complex problems. Especially in the case of complaints, it is important to follow the 8D process stages and document the findings accordingly.
What can you expect in this webinar?
• Insights into how the Kepner-Tregoe processes help with your 8D analyses
• Understand the role of IS / IS NOT in problem solving
• Kepner-Tregoe problem analysis as a central tool in D4 – Root cause analysis
• The VDA recommends Kepner-Tregoe IS / IS-NOT for 8D Problem Solving