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Customer Success Stories

Challenges

Provide a consistent and repeatable approach to help CSS solve customer problems more effectively and efficiently, aligned to Microsoft’s strategy of developing a “customer obsessed” culture in support of its new Customer Support Framework.

400

Increased customer satisfaction

500

Engineer program satisfaction

Results

Customer satisfaction increased by 5%; Net effort reduced by 6.5%; Engineer program satisfaction: Provide a consistent and repeatable approach to help CSS solve customer problems more effectively

300

Operating costs reduced

Challenges

Provide a consistent and repeatable approach to help CSS solve customer problems more effectively and efficiently, aligned to Microsoft’s strategy of developing a “customer obsessed” culture in support of its new Customer Support Framework.

400

Increased customer satisfaction

500

Engineer program satisfaction

Results

Customer satisfaction increased by 5%; Net effort reduced by 6.5%; Engineer program satisfaction: Provide a consistent and repeatable approach to help CSS solve customer problems more effectively

300

Operating costs reduced

Challenges

Provide a consistent and repeatable approach to help CSS solve customer problems more effectively and efficiently, aligned to Microsoft’s strategy of developing a “customer obsessed” culture in support of its new Customer Support Framework.

400

Increased customer satisfaction

500

Engineer program satisfaction

Results

Customer satisfaction increased by 5%; Net effort reduced by 6.5%; Engineer program satisfaction: Provide a consistent and repeatable approach to help CSS solve customer problems more effectively

300

Operating costs reduced

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