At Kepner-Tregoe, we help organizations worldwide strengthen problem-solving and decision-making skills that drive lasting performance improvement. With offices and licensed partners in 17 countries, our team combines global expertise with local insight to support clients wherever they are. Our workshops and coaching are available in multiple languages, delivered virtually or onsite - wherever your people work best. If your country isn’t listed, please reach out through our Headquarters contact form and our friendly client service team will connect you with the right regional representative.

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Join us for a Webinar on Proactive Problem Management

Home > 关于我们 > News > Join us for a Webinar on Proactive Problem Management

The Second of a Series of Monthly Webcasts For KT Clients and Participants. Learn Tips for Making Prevention a Daily Habit.

Delivered by Mr. Andrew Vermes , Senior Consultant, Kepner-Tregoe

Live at 08:30-08:50am on Friday 22nd April, GMT.

ITIL always intended Problem Management as a proactive process:
• Notice disturbances in the force
• Find actual and potential causes and remove them, before service is impacted

Often we see IT Service Managers raising a problem case for every significant Incident. Isn’t that shutting the stable door too late?
On the other hand, top management is often criticised for failing to invest in prevention: “If only we were allowed to complete the testing, this wouldn’t be happening!”

We could be preventing much more than we do…

Please contact Christine to obtain your WebEx access: cpottage@kepner-tregoe.com

The Second of a Series of Monthly Webcasts For KT Clients and Participants. Learn Tips for Making Prevention a Daily Habit.

Start your training today!