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Introducing topics that explore 50 years of KT innovation |
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Kepner-Tregoe Celebrates 50 Years. |
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Current Feature
The Fallacy of People Problems…and How to Resolve Them
A frequently cited manufacturing statistics is that 80% of all reportable deviations are “people problems”—deficiencies in human performance. This statistic shows up in our studies of corrective and preventive action processes and investigation reports. Clients with whom we have worked estimate that people problems account for 60–90% of reported deviations. But what exactly is a “people problem”? Consider the case of the red specks…
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