Working with KT

Statistical Problem Solving Workshop

Most organizations have significant opportunities to eliminate the special cause variations that create costly waste, effect customer satisfaction, and disturb smooth process flow. Yet time is often wasted and problems go unsolved because there are too many potential corrective actions or too much data, priorities are unclear or unrealistic, or improvement projects become derailed.

The Statistical Problem Solving workshop links the use of simple statistical tools and data to the proven Kepner-Tregoe Problem Analysis and Project Management processes in a systematic approach to corrective action projects. Application of this systematic, data-driven approach to special-cause variation can transform problems into results-focused improvement projects.

The two-day workshop provides methods for performing fact-and-data-based problem diagnoses, selecting the right remedial actions, and pursuing an effective corrective action project. To manage the corrective action cycle, the workshop introduces Kepner-Tregoe Project Management concepts that minimize the risks, costs, and length of time needed to complete a corrective action project. The approach can be used to build on DMAIC (Define-Measure-Analyze-Improve-Control) and PDCA (Plan-Do-Check-Act/Standardize) improvement methodologies to enhance troubleshooting capabilities and accelerate the corrective action process. Kepner-Tregoe professionals are available to ensure successful application of these skills and concepts following the workshop.

Who Should Attend

• Troubleshooters who perform root cause analysis and implement corrective action.
• Individuals and teams at any level of Six Sigma training who want to improve project success.
• Anyone involved in data gathering, charting, and analysis.

Benefits

• Understand the difference between special-cause and common-cause variation
• Build more robust trouble-shooting capabilities
• Eliminate irrelevant data
• Prioritize problems by severity, urgency, and risk
• Quickly eliminate special-cause problems with short-term projects
• Accelerate troubleshooting by focusing on distinctions and changes
• Effectively manage the resources and timing of improvement projects