2004 Issue #2

Corning Brings Rational Process to Shanghai, by Joe Allen, General Manager, Corning Shanghai Company Ltd.
Corning Environmental Technologies in Shanghai ranks among the highest-quality, highest-yield factories in the Corning network. Installing Kepner-Tregoe rational process thinking has been a critical factor in the plant’s success. It is not merely a tool; it is a way of thinking and working.

A Rational Approach to Ambiguous Situations: Using Decision Analysis to select "Most Probable Cause" by Daniel D. Young, Vice President Strategic Technology, DRS Optronics, Inc.
At DRS Optronics, Kepner-Tregoe has been described as "the problem solving and decision making arm of Six Sigma." The author describes how DRSO was able to explain a complex set of potential causes in a clear and logical fashion to a skeptical customer, helping them to maintain quality and revise specifications.

Adapting Kepner-Tregoe Resolve^SM Training and Learning at Cisco by Rick Santina, Cisco Systems Program Leader.
How do you teach the graphically intensive material of the KT Resolve program to a blind student, someone who cannot see the easels or the cases? Where do you start? New Program Leaders at Cisco turned to process, of course.

More on Building a Robot: New Challenges Offer Lessons for Project Teams by John Ager, Kepner-Tregoe Consultant
Veteran Kepner-Tregoe workshop leaders share their experiences customizing the approach to teaching Project Management with the EARL robot case.
Presented here, our suggestions focus on transporting materials, introducing changes during the build, and reporting results.

Now Available: eThink^® for WorkGroups, KT New and Notes
This new version of eThink builds on the popularity of the single user eThink Desktop product, making it available for groups/teams/departments of up to 25 people. It includes all of the electronic coaching, support, and reporting features of eThink Desktop plus it allows users to work collaboratively and archive the results of their work.