2003 Issue #1

Strategy Sets Course for Port of San Diego by Jerine J. Rosato, Manager of Customer Relations and Strategic Planning, Port of San Diego. Winner of the 2002 Kepner-Tregoe International Process Achievement Awards, the Unified Port of San Diego worked with Kepner-Tregoe to achieve an organization-wide strategy that has helped it increase productivity and make sound financial decisions.

KT Process Saves Jobs and Yields $250,000 in Early Results at Tyco by Glenn Mahle, Quality Assurance and Process Manager for Tyco Healthcare Retail Group. Integration of Kepner-Tregoe rational process into the quality and process curriculum of the plant’s three-tiered skill-building system is already yielding results at this manufacturing plant.

Conversation with an Analytic Trouble Shooting® Power-User featuring Pat O’Sullivan, Programme Leader and Project Manager/Process Manager, Novarits Ringaskiddy, Ltd., Ireland, (NRL). When trouble hits, this ATS Program Leader is called upon to act quickly and get results.

The Nine Faces of Quality by Alan P. Brache, author of How Organizations Work: Taking a Holistic Approach to Enterprise Health. Drawing on his latest book, Kepner-Tregoe partner and executive vice president Alan Brache describes nine actions that enhance quality improvement.

News and Notes. News from KT includes: Project Management updated for 2003, a Call for Entries for the 2003 International Rational Process Achievement Awards, a new book from KT Strategy, a new version of Project Logic Software, and a new way to do business using eThink.

Inforum: “It Broke” is not Enough: The Importance of Integrating Process by Joseph Bennett, Kepner-Tregoe Senior Consultant. The more the person operating the equipment can tell you, the more likely you will be able to solve a problem quickly. Even if all equipment operators are not trained in KT process, a good understanding of the What, Where, When, and Extent facts will help.