2001 Issue #2

Beyond ATS—Program Leaders Go Forth by Steve White with Clive King, Sun Microsystems. Explaining how ATS was integrated into Sun's customer problem resolution process, these Sun program leaders also describe their next step—taking advanced ATS skills to client sites to address particularly complex problems.

M&A the KT Way by Gunther Brinkman and Ray Baxter, Interbake Foods. The vice president and president/CEO of Interbake describe how rational process is at the core of their company's culture. During a recent acquisition, Problem Solving and Decision Making training began within weeks at the newly acquired company. Kepner-Tregoe rational process became an essential tool for addressing the issues around the merger and was critical to its success.

Book Review: Analytic Process for School Leaders. Peter M. Tobia, KT partner, reviews a new landmark book by Cynthia Tregoe Richetti, vice president of the Tregoe Education Forum and Benjamin Tregoe, founder of Kepner-Tregoe and the Tregoe Education Forum.

Inforum: Facilitating with eThink. Process experts are finding that Kepner-Tregoe's eThink software, projected before a group, adds value when facilitating problem-solving and decision-making sessions.

Inforum: The Five Whys. Wayne Stottler of Kepner-Tregoe Product Engineering and Support presents this popular troubleshooting technique, first developed at Toyota, and explains how it can be used with Problem Analysis.

News and Notes: Everyday Rational Process. How do you use KT process outside of work? A Kepner-Tregoe program leader uses problem analysis to assist his doctor in a diagnosis.